Customer Support

Your Satisfaction is Our Priority

At Data Artisan Tech, we believe great support is just as important as great solutions. Whether you have a question, need guidance, or just want to share feedback we’re here to help.

How We Can Help

We provide personalized support for all our services, including:

• Accessing Purchased Templates

• Using Financial Models & Trackers

• Troubleshooting Spreadsheet Logic or Automation

• Billing & Payment Queries

• Consultation Requests or Custom Project Guidance

Support Options:

• Email Support: Reach us at support@dataartisantech.com for assistance with purchases, templates. 
• Live Chat: Available during business hours for instant help. 
• Support Hour 
• Response within 24 to 48 hours.

Assistance Scope:

How We Support Our Clients

We’re here to assist at every step of your project — from onboarding to post-delivery.

Here’s What We Help With:

1. Project Onboarding & Requirements

• Clarifying your business needs and goals

• Helping you define what tools or automation you require

• Providing consultation on the best approach for your system

2. Using Delivered Solutions

• Guidance on how to navigate your custom dashboard or model

• Explaining formulas, logic flows, and how to edit input fields

• Training (via Loom or Zoom) on how to maintain and update your tool

3. Post-Delivery Adjustments

• Minor tweaks or edits based on your feedback

• Adding features or columns if your needs evolve

• Bug fixing in automation scripts or calculations

4. Technical Troubleshooting

• Resolving issues with data syncing or broken formulas

• Debugging Google Apps Script or Excel macros

• Help with permissions or integration with third-party tools

5. Ongoing Support & Consulting

• Retainer-based monthly support for active clients

• Scheduled check-ins for long-term automation maintenance

• Advice on scaling your tools as your business grows.

We value your feedback to improve our services