Frequently Asked Questions (FAQ)
How can I contact you for support?
You can contact us via support email or through the live chat on our website. Please provide as much detail as possible in your message so we can better assist you. We will respond to your inquiry as soon as possible.
Can I modify or customize the templates?
Yes, our templates are highly flexible. You can personalize them to fit your business perfectly. For further assistance read the terms & conditions below. For any further inquiries, please contact us. We’re here to help.
Can I share the templates I purchase with others?
No, The templates are licensed for your personal use or for use within your personal business. Sharing them with clients, colleagues, or other third parties is not allowed. For further assistance read the terms & conditions below. For any further inquiries, please contact us. We’re here to help.
What file formats are your templates compatible with?
You can use our templates in either Microsoft Excel or Google Sheets – whichever you’re more comfortable with. The files are designed to work seamlessly in both environments. Plus, if you need to use the data in other applications, you can easily export them to formats like CSV (.csv).
Can I get a refund if I'm not satisfied with a template?
Given the digital and immediately accessible nature of our templates, we do not offer refunds. To help you make an informed decision, we provide detailed descriptions, previews, and (where applicable) sample downloads for each template. Please review these resources carefully before your purchase. If you have any questions, don’t hesitate to contact us.
What should I do if I have trouble downloading or opening a template?
If you’re having trouble downloading your template, first try the download link provided on the order confirmation page immediately after purchase. If that doesn’t work, check your email inbox (and spam/junk folders) for a confirmation email containing a second download link. If you still can’t access the file, please contact us with your order number, and we’ll be happy to assist you.
What is the delivery method for the template?
Your template will be delivered digitally, ensuring you receive it instantly. A download link will be provided on the order confirmation page after your purchase is complete, and we’ll also send you a confirmation email with the link as a backup. For further assistance read the delivery policy
We’ve done our best to cover the most common questions about our products and services, but we understand that you might have something else on your mind. If you‘re still unsure about anything or need further clarification, please don‘t hesitate to reach out to us. We look forward to hearing from you and helping you find the answers you need! 😊
